All items are shipped nationwide in South Africa using the Pudo locker delivery method, or door to door courier service upon customers request.
Shipping policy
We ship on Mondays and Tuesdays in an attempt to avoid situations where packages may sit in prolonged storage over a weekend.
During times of the year with higher order volume, it may take slightly longer, but no more than an extra 1-2 business days. We cannot be held responsible for shipment delays made by the courier.
Customers must provide a Pudo locker location or delivery address which receives Courier Guy packages. If there are failed attempts by the shipping carrier to deliver the package, it is the customer’s responsibility to contact them to make delivery arrangements within 2 days of the failed attempt. All shipments are regarded as delivered when indicated as delivered by the carrier’s tracking system. Delivery issues beyond this will need to be brought as a claim with the courier.
Damaged Packaging
All plants are shipped carefully packaged in order to protect them during the transit.
If a product arrives damaged with evidence that the packaging was damaged, we require the customer to contact us immediately and send photo evidence of how it was received in order for us to consider a reshipment or replacement. Failure to do this may result in a waiver of our guarantees.
PlantLovingHouse reserves the right to upgrade shipping service at our discretion. We may reach out to the customer concerning alternate shipping options if additional funds are required for a recommended shipping service. If any issues occur with delivery, please contact us at plantlovinghouse@gmail.com